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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14217
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15738 customer reviews
4.8

Customer Reviews

Showing 6,901-6,950 of 15,738 items.
I have been using this company for a…

I have been using this company for a few years now with no problems. always delivered in a timely fashion and if items are out of stock always good clear communication I have never had to return anything

By from Unknown location on 22.03.2018 19:35

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Unusually long order waiting period.

Sadly, warehouse difficulties meant that my total order was unfulfilled for two and a half weeks, and still has to arrive at date. This is admittedly a rare occurrence as past orders appeared within two days. However it could generate problems if the lenses were needed to meet deadlines, holidays etc.

By from Unknown location on 22.03.2018 16:38

Company replied:

Hi Diane, Thank you for being a customer of Contactlenses.co.uk. I am so sorry for the delay with your recent order. Half your order has been sent and the rest will follow ASAP. As you know this is not a usual occurrence and can assure you that next time you order we will be back to our usual speedy delivery. Our support team will be contacted with you tomorrow about the remaining part of your order. Kind regards, Sophie Contactlenses.co.uk

, 22.03.2018 16:56

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I was expecting my lenses within a day…

I was expecting my lenses within a day or so ignore ordering and they took nearer a week. I wouldn’t have ordered had I known they would take that long.

By from Unknown location on 22.03.2018 16:00

Company replied:

Hello Derek, Thank you for your order and for taking the time to leave a review. The multifocal lenses were not in stock when you ordered and you were advised of a despatch date of the 15th of March and we despatched your order on the 16th. As these are a more complex lens they are not always available for same day despatch. We did our best to get the lenses to you as soon as possible and I apologise for any inconvenience the delay caused. Thank you for your feedback which is always helpful and I hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 22.03.2018 16:51

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Fab always have good stock of lenses…

Fab always have good stock of lenses and very quick delivery

By from Unknown location on 22.03.2018 15:33

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Highly recommed

Always fast, reliable and high quality, highly recommend

By from Unknown location on 22.03.2018 15:20

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Easy to order and fast reliable delivery

Easy to order and fast reliable delivery

By from Unknown location on 22.03.2018 15:17

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Quality, safety & speed

Providing excellent quality lenses, in a timely and safe manner.

By from Unknown location on 22.03.2018 11:52

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I ordered my contacts on the 5th of…

I ordered my contacts on the 5th of march and they were not even shipped until the 14th of march, also there is no tracking number and no option to sign for the package online which means I always have to go to the post office and pick then up. It would be much easier if I did not have to sign for them or if I had a tracking number

By from Unknown location on 22.03.2018 02:02

Company replied:

Hi Brittney, Thank you for your order and for taking the time to leave a review. I am sorry your lenses were not in stock when you ordered, we were waiting for a large shipment and we advised at time of purchase that they were not in stock - sorry if you did not see this. I have passed your feedback onto our management team with regards to the tracking and signature for deliveries to the USA. As can appreciate that is an inconvenience to have to collect from the post office. Kind regards, Contactlenses.co.uk

, 22.03.2018 11:17

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I have been ordering my contact lenses…

I have been ordering my contact lenses from contactlenses.co.uk for a few years now. I am extremely satisfied with the product, service and speed of delivery, which has been constant.

By from Unknown location on 21.03.2018 20:30

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Amazing service

Amazing service, I have been using this website for years and have never ever had a problem, great company with great service and recieved my lenses withing a day or two.

By from Unknown location on 21.03.2018 19:09

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Excellent

Excellent, speedy and uncomplicated procedure to reorder. Only took 6 working days from order to delivery ( in Greece) very satisfied and I always recommend to others.

By from Unknown location on 21.03.2018 17:30

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Terrible delivery timing

Ordered 8th March. 14th March still not received items? Checked account on 14th to find status confirming my order was changed on the 14/3. It wasn’t changed at all. Emailed customer services. Received email on 14/3 @ 18.46 to confirm despatch of my order. Terrible delivery timing

By from Unknown location on 21.03.2018 17:29

Company replied:

Hello Nina, Thank you for being a customer of Contactlenses.co.uk and I am sorry that you were unhappy with the delivery timing on your most recent order. On this occasion, your lenses were out of stock and we confirmed a date of the 14th for despatch when you placed the order and in the confirmation email. The lenses came into stock on the 14th, the status changed and the order sent. I am really sorry that this time we didn't despatch as quickly as usual and if you didn't see the expected despatch date. Thank you for your feedback, it is appreciated and it will be used to improve the service we offer. Kind regards, Contactlenses.co.uk

, 22.03.2018 11:10

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Always great and quick service. Really friendly staff

Always great and quick service

By from Unknown location on 21.03.2018 16:31

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Excellent service & delivery

Excellent service & delivery. I have placed an order every month for the last 3 year and have never had any problems!

By from Unknown location on 21.03.2018 15:44

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I made two duplicate orders to my home…

I made two duplicate orders to my home and asked to cancel the order within 15 minutes of making it, but they still sent the contact lenses. The contacts I recieved had very old manufacturing dates 2014/15. I feel like the site is ecommerce focused primarily and offers cheap lenses with a sacrifice on service and quality.

By from Unknown location on 21.03.2018 15:16

Company replied:

Hello, We are very sorry that we sent you 2 orders when you required only 1. They were set up on different accounts with different details and so we missed the duplicate order. Contact lenses can have expiry dates many years ahead of the manufacturing date. We will, however, investigate this further. Customer service is very important to us and we want all our customers to have a great experience with us. It is very regrettable that you have not had that with us on this occasion and we will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 21.03.2018 15:58

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Fast delivery but contacts are quite soft..hard to put in

Contacts came really fast-next day but after using visionexpress contacts for years I noticed that these are much softer , so harder to put in. Destroyed 2 pairs before managed to put them in .Contacts kept sticking to my finger and did not want to get it. Maybe I just need more practise ...will see..

By from Unknown location on 21.03.2018 08:20

Company replied:

Hi Indira, Thanks for your order and happy to hear they arrived quickly! Sorry to hear that you are having an issue with your new lenses. It can take a little time to get used to a different brand of contact lenses as they are all a little different. Our customer support team will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 21.03.2018 16:07

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Excellent

Excellent, super fast delivery every time.

By from Unknown location on 20.03.2018 21:25

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I have been using this service for…

I have been using this service for years. They’ve never lay me down.

By from Unknown location on 20.03.2018 19:20

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Excellent!!

I have been ordering lenses from this website for many years now. Always a brilliant service and if there are any issues, these are resolved very quickly. Plenty of lenses to choose from. Something for everyone. Nice layout of the website, straight forward ordering process and very quick delivery! More than happy with Contactlenses.co.uk Super pleasant experience!

By from Unknown location on 20.03.2018 18:32

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Easy as you like

From ordering to front door in less than two days. Website is easy to use with ability to reorder last order for convenience.

By from Unknown location on 20.03.2018 18:27

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Superb service every order.

Delivered next day. Spot on service Spot

By from Unknown location on 20.03.2018 17:26

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Easy reorders

Easy reorders, prompt despatch and international delivery option

By from Unknown location on 20.03.2018 17:23

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Order was delivered promptly and the…

Order was delivered promptly and the quality of the own brand daily lens was very good.

By from Unknown location on 19.03.2018 23:53

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Daily disposables

Great product and a great price. Will use again and again

By from Unknown location on 19.03.2018 20:38

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Really simple to order

Really simple to order - they had my last order on file. Arrived within a couple days. great service

By from Unknown location on 19.03.2018 17:08

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I think they are very comfy and cheap

I think they are very comfy. And obviously very cheap. Would definitely recommend these contact lenses to anybody. I have dry eyes but I have no problems with the soft lenses

By from Unknown location on 19.03.2018 15:41

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Quick delivery

Quick delivery, well packaged, easy to deal with.

By from Unknown location on 19.03.2018 15:14

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Great service and delivery times

Great service and delivery times. Highly recommend.

By from Unknown location on 18.03.2018 18:23

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Excellent shipment!

Excellent shipment!! Been sent on Monday and I've received on Tuesday!!! Contacts fit perfectly love it. I will be ordering every month.

By from Unknown location on 18.03.2018 15:21

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Good price

Good price, fast delivery, good product.

By from Unknown location on 18.03.2018 15:06

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Always great service

Always great service, great products.

By from Unknown location on 18.03.2018 15:05

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Excellent customer service and super…

Excellent customer service and super fast delivery

By from Unknown location on 17.03.2018 21:45

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Took exactly 1 week to arrive

Took exactly 1 week to arrive, never mind next day. When I rang to chase the lenses up was told to chase them up myself. Not very good customer service!

By from Unknown location on 17.03.2018 09:19

Company replied:

Hello Janet, Thank you for your order and I am so sorry that your order took a week to be delivered. Your order was sent with Royal Mail First Class delivery the same day as the order was placed. Due to the snow and backlog with Royal Mail deliveries, orders were taking longer than usual to arrive. We asked you to check with neighbours and for a calling card and to call us back if you did not locate your order. We did not hear back from you so assumed your order had been delivered. I am really sorry for the delay, usually, Royal Mail is really quick. I also apologise if you felt we were not as helpful as we could have been. We do appreciate all feedback and will use it to improve our service. Kind regards, Sophie Contactlenses.co.uk

, 20.03.2018 17:28

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I have bought my lenses from…Contactlenses uk

I have bought my lenses from Contactlenses uk for as long as I remember, I can honestly say that I have never had any reason to complain. I order, they deliver the next day. They also offer remarkably good value for money!

By from Unknown location on 17.03.2018 08:34

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Website easy to use

Website easy to use. Good prices & speedy delivery. Excellent!

By from Unknown location on 17.03.2018 07:58

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Super fast efficient delivery and…

Super fast efficient delivery and service , reasonable price

By from Unknown location on 16.03.2018 23:32

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Best website for Contacts

Very fast delivery, good prices, I have been ordering from them for a few years now and don't have anything to complain about.

By from Unknown location on 16.03.2018 18:56

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Satisfaction.

Thank you for the prompt delivery and telephone advice you gave regarding a query of mine. Will definitely be ordering my lenses from you again.

By from Unknown location on 16.03.2018 18:04

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Best company ever

Best company ever! Genuinely like soooo amazing! I ordered incorrect lenses, and new ones were sent out next day. I’ve never thought a company would treat customers as well as this one! You should all be so proud 🎉

By from Unknown location on 16.03.2018 15:54

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Easy order

Easy order, rapid delivery great cannot be better.

By from Unknown location on 16.03.2018 15:36

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Really great lenses perfect vision also…

Really great lenses perfect vision also very comftable to wear . I will be ordering more from this company.

By from Unknown location on 16.03.2018 15:17

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What's not to like?

I don't normally do these survey things but Contactlenses.co.uk derserve 5*. Easy to navigate website, good prices and next day delivery. What's not to like?

By from Unknown location on 16.03.2018 06:44

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First class service and very promptf

First class service and very prompt

By from Unknown location on 15.03.2018 15:25

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Excellent service

Excellent service, contact lens solution delivered within 24 hours of ordering.

By from Unknown location on 14.03.2018 21:04

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Purchased few times from here

Purchased few times from here, very good worth 5 stars

By from Unknown location on 14.03.2018 17:28

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Super fast delivery

Delivery is always so quick, and I can wear these contacts all day - they're really comfortable considering the cheaper price!

By from Unknown location on 14.03.2018 16:49

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It was easy to order and they came when…

It was easy to order and they came when expected.

By from Unknown location on 14.03.2018 15:41

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Great service

Great service. Quick delivery. Good price.

By from Unknown location on 14.03.2018 15:19

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Usually the company is fantastic in…

Usually the company is fantastic in delivering my lenses well within a 48 hour window however I had a recent experience where the shipping date was a month after I had ordered it. Luckily I checked this and informed the company who rectified it within 1 week however it was an inconvenience so hopefully won't happen again

By from Unknown location on 14.03.2018 15:15

Company replied:

Hi Ed, Thanks for being a customer of Contactlenses.co.uk. I am very sorry for the delay with your last order. We were waiting for a large delivery of your lenses to come in. They actually came in much quicker than we expected and I am sorry that you had to contact us to get them shipped. This is not the norm and do apologise for the inconvenience. I am confident that next time you order we will be back to our usual speedy despatch! Kind regards, Sophie Contactlenses.co.uk

, 16.03.2018 17:05

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Great value

Great value, always speedy and accurate.

By from Unknown location on 14.03.2018 10:28

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.