Covid 19 and Delays : Due to the reduced air capacity at the moment, orders within North America can take up to 3 weeks to arrive.
Orders are currently shipping from the UK, while we develop our Fulfillment Center in Canada. We apologize for any delays this may cause.
If you recently placed an order and you`re wondering why you haven`t received it yet, you should first check whether we`ve despatched it to you:
- Click Your Account at the top of any page and sign in;
- Click `Go` next to `Where`s My Lenses`;
- On the next page you will see details of the order you are expecting, with the status listed (`processing`, `not yet dispatched`, `back order` or `dispatched`) ;
- If the order has been despatched, a dispatch date will be given.
Please wait 21 working days after the dispatch date for USA and Canada orders before contacting Customer Support about a missing order and we will do our best to locate it.