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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14217
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15738 customer reviews
4.8

Customer Reviews

Showing 9,101-9,150 of 15,738 items.
Superb

I dont ever write reviews of anything really but felt I really should for this amazing company. Iv never had anything delivered so fast for free in all my life. Customer service 10 out of 10. Having once ordered the wrong lenses. An email and super speedy reply I had the correct pair to me the next day. I recommend you to everyone. Keep up the amazing work.

By from Unknown location on 20.02.2017 19:28

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excellent

excellent service, fast delivery

By from Unknown location on 20.02.2017 19:22

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Great Service

Ordered just what was needed, unlike opticians, was processed and dispatched within a few days arrived on time no hassle Would recommend this site

By from Unknown location on 20.02.2017 18:34

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5 Star Service

Very fast, efficient service. Highly recommended.

By from Unknown location on 20.02.2017 17:26

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Great service

Quick service

By from Unknown location on 20.02.2017 17:25

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Contact lences Soflens 56

Quick delivery, high quality!!

By from Unknown location on 20.02.2017 16:29

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Great customer service

I have used contactlenses.co.uk for years now, as they are super fast in distributing and delivering the correct products. I like that their website gives you alerts if it looks like your lense prescription you enter doesn't look right and that there are order review pages before you make your final payment.

By from Unknown location on 20.02.2017 16:11

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10/10

Great price and quick delivery

By from Unknown location on 20.02.2017 15:22

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Excellent service

I have used contact lens uk for several years. Availability, price and delivery time are all excellent. Would not hesitate to recommend.

By from Unknown location on 19.02.2017 20:47

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CONTACT LENSES

I have been having irritation useing monthly lenses so I have given these daily lenses a try. They are great. No irritation.

By from Unknown location on 19.02.2017 12:51

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Good quick service

Good prices, fast delivery

By from Unknown location on 18.02.2017 21:23

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Excellent

Excellent service. Ordered Friday morning, got them the next day. Have recommended you to all my contact wearing friends.

By from Unknown location on 18.02.2017 09:40

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Great service!

I don't wear lenses everyday so I like that I can order a supply whenever I need them. The lenses where of a really good quality and where delivered the following day which was a bonus. Great service thanks👍

By from Unknown location on 17.02.2017 11:47

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lenses box bigger

hi there I have been getting my lenses off your company for quite a while now and I order them because the box you use is postable through a letterbox and now I am finding you have changed your box and I have to go pick it up from the main post office which is a bus ride for me to get too and is a bit of an inconvenience for me... I am thinking of using another company because of this and that is very much a disappointment... I hope you can change your boxes back as I really don't want to find another company to use

By from Unknown location on 17.02.2017 11:39

Company replied:

Hello Kate, I apologise for the inconvenience you have been caused. Although our boxes have changed in design recently, the depth and width remains the same overall, and should fit through most standard letter boxes. I have asked for our customer support team to get in touch so we can discuss this further. Apologies again and thank you for raising this with us. Kind regards Hayley

, 17.02.2017 14:14

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Quick delivery! Ease of use!

I have been using this website for years now, not only the price is really competitive but also the delivery is quick, I would definitely recommend this website it has never failed me and I can be a difficult customer sometimes.

By from Unknown location on 16.02.2017 20:37

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Highly efficient service

I could not go anywhere else for my contact lenses now. Quick, easy, efficient service, even at extremely short notice. I would recommend the site to anyone.

By from Unknown location on 16.02.2017 16:12

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Excellent

Easy to use web site. Fast delivery and competitive prices

By from Unknown location on 16.02.2017 16:10

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Quick and easy

As an infrequent contact lens wearer, I often end up buying to a deadline (ie I've just realised I don't have enough lenses left for a ski trip!). I always use contactlenses.co.uk as I know that it will be quick and easy to order (even if I am changing prescription) and that they will arrive when they say.

By from Unknown location on 16.02.2017 16:09

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Highly Recommneded

Super fast delivery and excellent service.

By from Unknown location on 16.02.2017 15:35

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Good quality at a great price

I thought I'd give these a go because contact lenses tend to be so expensive for me. These worked out just as good and they are much cheaper

By from Unknown location on 16.02.2017 15:31

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Always an excellent service

Speedy and reliable. Always excellent. Have been using them for years.

By from Unknown location on 16.02.2017 15:16

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contact lenses

1st class service. Lenses arrived next day & easy payment procedures.

By from Unknown location on 16.02.2017 08:04

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Would be great if package fit through lettetbox

Speedy delivery. Ordered many times before and always good service. However, last 2 orders I've made had the hassle of collecting from post office as one single pack of contact lenses will no longer fit through letterbox!? Why change the packaging? Other than that brilliant

By from Unknown location on 15.02.2017 20:03

Company replied:

Hello Helen, Thank you for your review. Its great to hear that you think our service is good, apologies that your order has not been posted on the last 2 occasions. Most of our boxes are made to be letterbox friendly, and therefore should fit through most letterboxes. I have asked our customer support team to get in touch to discuss this further. Kind regards Hayley

, 15.02.2017 20:16

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Always really fast delivery and cheaper than any opticians!

Great service.

By from Unknown location on 15.02.2017 15:25

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Excellent company without the hassle of signing up to monthlies

Have been using this company for many years, when I feel like using contact lenses.

By from Unknown location on 15.02.2017 15:14

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Very Quick delivery

Was a bit weary when ordering however the lenses came within 2 days and look amazing. I was apprehensive of fake websites and poor quality lenses however these seem to be the real deal. I ordered coloured lenses and they came as ordered and look great.

By from Unknown location on 15.02.2017 15:10

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Highly recommend

Ordered these contact lens and they arrived the next day. Half the price of my usual type and just as good. Won't order from anywhere else now.

By from Unknown location on 15.02.2017 10:52

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Long time user.

I've been ordering my contact lenses more or less every two months from this company for over four years and I have never been let down. The lenses I've ordered have always arrived next day, in solid packaging. On two occasions whenmy regular lenses were out of stock, they upgraded me free of charge to the next, best lense available regardless of cost. Keep up your standards and you have a customer for life!

By from Unknown location on 14.02.2017 22:51

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Another very happy customer

These guys deliver contact lenses by rocket at great prices. I cant fault the service.

By from Unknown location on 14.02.2017 21:54

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Thank you for being so quick!

Thank you for delivering my contact lenses so quickly!

By from Unknown location on 14.02.2017 21:07

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Always great service.

Quick delivery, great price, easy!

By from Unknown location on 14.02.2017 16:06

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Great website

This is a really good website Iv been using it for about 3 years now as I Need contact lenses for my short sight, it's really easy to use and excellent delivery service

By from Unknown location on 14.02.2017 15:25

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Never gonna buy again -Complaint resolved

Original post: I made an error, I accidentally forgot that my account had an old address that I no longer have access too. I tried contacting this company and they refused to offer support, the refused to make enquiries into getting the order returned and despite being a customer asked me to pay the full price again. I understand people can take advantage of companies but most don't and those that ever make mistakes in orders please take note! This company will make you pay for it with absolutely no sympathy for genuine mistakes of honest good customers and make you pay again. If such a thing is ok for you - good, if however you require further levels of returned loyalty and kindness - forget it! It was my mistake to a large extent, this is true, but be warned this company will charge you for such a mistake and will make no attempts to return the lenses/equipment and make no attempts to please its customers. The lenses are cheap and good quality, the customer service is cheap and poor quality. Update: I was contacted by contactlenses.co.uk. They were very kind and made an offer to replace the lenses as they could see only 2 days earlier I had ordered contact lenses and changed my delivery address to the correct one on that first order, they agreed that I had changed the address and made an error in processing the second order as I believed the amended address was permanent. I received the order in full and I made an offer to cover 50% of the costs of the new order based on the fact that I was totally honest in saying that it was an error on my order - they have so far refused this offer of me paying and I have received the order free of charge due to these errors. I take back my words and say this complaint is now resolved and the company were very kind and considerate in their approach. So a big thank you to you guys and gals who sorted this out for me. Thanks!

By from Unknown location on 14.02.2017 07:28

Company replied:

Hello Michael, Thank you for your feedback. I am very sorry to hear that your most recent experience with us was not a positive one. One of our customer relations team will be in touch with you shortly to discuss and resolve this for you. Apologies again, Kind regards Hayley Hello Michael (20.2.17) I can see from your account that we have now been able to resolve the issue for you, and have replaced your missing order. Apologies again for the inconvenience caused, Kind regards Hayley

, 20.02.2017 08:00

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Excellent Lenses

When I first ordered these lenses I did so not expecting much. They were, I thought, too cheap to be any good but it was worth a try. How wrong I was. These lenses are far more comfortable than the ones I purchase from the opticians and never give me any problems when wearing. Have just purchased another 6 months and will continue to do so. By the way, the service and communications are excellent, too.

By from Unknown location on 13.02.2017 18:24

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Always perfect service.

I have used contactlenses.co.uk for approximately 15 years problem free and I shall continue to order my prescription lenses from them until the day I cuff it or have laser corrective surgery.

By from Unknown location on 13.02.2017 18:13

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Always reliable

Great prices and speedy delivery. They have never let me down

By from Unknown location on 13.02.2017 17:27

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Excellent

Excellent service as usual. I have been a very satisfied customer for years and hope to be one for many more. Well done. Regards. William Shaw.

By from Unknown location on 13.02.2017 16:37

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Good service

The lenses I order arrive very quickly with standard delivery and the Web site is really easy to navigate. Would recommend.

By from Unknown location on 13.02.2017 15:50

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Best website i have ever used

Best website I've ever used

By from Unknown location on 12.02.2017 02:07

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Always reliable

Order always arrives promptly, they carry a good range of astigmatism products.

By from Unknown location on 11.02.2017 21:33

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First class service!

Website is clearly laid out and easy to use. Prices are good and delivery is fast. A great choice of lenses. A first class company to deal with!

By from Unknown location on 11.02.2017 20:28

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Great service

Next day delivery,very good prices and free delivery.

By from Unknown location on 11.02.2017 16:55

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Good fast service thank you.

Very efficient and fast service.

By from Unknown location on 11.02.2017 11:28

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super

Amazing contact lens,fast delivery,i love it

By from Unknown location on 11.02.2017 06:32

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FAST FAST DELIVERY every time!

Good prices and every time ive ordered it has arrived within 2 days

By from Unknown location on 10.02.2017 19:10

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Great service everytime

Consistent and professional, very fast delivery times and reasonably priced.

By from Unknown location on 10.02.2017 16:46

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speedy and efficient

Quick and competitive prices

By from Unknown location on 10.02.2017 15:15

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Fantastic quality and service

User friendly website, customer services excellent, always despatched quickly. Highly recommend Contactlenses.co.uk

By from Unknown location on 09.02.2017 20:46

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Great product & service

Great lenses & fast service very happy.

By from Unknown location on 09.02.2017 18:07

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Fantastic service - as always !!

I have used this company for over two years. Fabulous service, easy to use website, super fast delivery and brilliant product. What more can you want.

By from Unknown location on 09.02.2017 15:26

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.