We will replace or refund any item that is damaged or defective. Our guarantee applies up to the expiry date on the item you bought as we understand with contact lenses that you may not wear the contact lenses in a multipack for some time after purchase.

We also understand that sometimes with contact lenses, it is not always possible to return the actual lens - for example if there was a defect in the lens that was found only after wear. In this situation - don`t worry - we will still replace the lens Free of Charge.

Simply contact Customer Support and we will be pleased to help you.

Please note that customers may have to pay return postage charges and are advised to record and insure the package for their own security.

Please include a short note to explain what is defective or damaged about the item that you are returning. Sometimes with contact lenses, it is not possible to return the lens (for example if there was a defect in the lens that was found only after wear), in this case please contact  Customer Support quoting your order number and our support staff will be happy to arrange delivery of a replacement product.